Jul 18, 2024  
2022-2023 Undergraduate Catalog 
2022-2023 Undergraduate Catalog [Archived Catalog]

OLS 32000 - Customer Service And Commitment

Emphasis in this course is on developing techniques to gain customer commitment from both external (end user) and internal customers. Empowerment, quality commitment, risk-taking, customer feedback, and decentralized decision making are covered.

Preparation for Course
P: OLS 25200 and 27400.

Cr. 3.