BUS 48002 - Conflict Management

Students will gain a global understanding of conflict management in both profit/nonprofit organizations and private/public organizations and learn the organizational and individual costs associated with conflict management. A focus will be on a study of methods and theories dealing with interpersonal disputes by means generally outside the traditional court system. Students will investigate theoretical and practical aspects of conflict assessment, negotiation, problem-solving, mediation and arbitration.

Preparation for Course
P: BUS-30200 with grade of C- or better.

Cr. 3.
Notes
Enrollment in business (BUS) courses numbered 30100 and above is restricted to students who meet established criteria: business majors who have met the pre-business requirements and been admitted into one of the business majors; or students that have declared other pre-approved programs or minors which require particular business courses, and completed all course prerequisites; or students that have obtained written permission from the department through which the course is offered.
Student Learning Outcomes
1. Identify and understand conflict management styles.
2. Use and apply multiple methods to reduce or prevent conflict including emotional intelligence.
3. Determine individual biological predispositions and cross-cultural (DEI) perspectives in conflict/negotiation strategies.
4. Analyze the alternative dispute resolution continuum multiple theories of negotiation in private and public contexts.
5. Identify best practices in conflict management and multiple theories of negotiation.