HTM 33200 - Emerging Technology Trends

This course covers the major aspects and impact of the digital age on the hospitality industry, from computer and network basics to the latest and applications. The focus is on how customer engagement technology is changing the guest-host relationship. Attention will focus on the areas of: e-commerce, social media, mobile devices and applications, the guest life-cycle.

Preparation for Course
P: HTM 10000, 18100 and 21400.

Cr. 3.
Student Learning Outcomes
1. Define and describe the basic characteristics of computer systems and networks.
2. Think critically about the positive and negative effects of technology on the hospitality industry.
3. Develop a technology concept map.
4. Discuss the role of technology disruption in emerging digital trends.
5. Articulate the ethical implications of technological change on the service industry.
6. Apply the latest technology tools to practical situations and case studies.