HTM 33200 - Emerging Technology Trends

This course covers the major aspects and impact of the digital age on the hospitality industry, from computer and network basics to the latest and applications. The focus is on how customer engagement technology is changing the guest-host relationship. Attention will focus on the areas of: e-commerce, social media, mobile devices and applications, the guest life-cycle.

Preparation for Course
P: HTM 10000, 18100 and 21400.

Cr. 3.