IST 34000 - Business Process Management

In this course students will be introduced to the design and approaches to business process management and improvement. Students will learn how to identify, document, model, assess, and improve core business processes, be introduced to process design principles, how information technology can be used to manage, transform, and improve business processes and be exposed to challenges and approaches to organizational change, outsourcing, and inter-organizational processes.

Preparation for Course
P: IST 26500.

Cr. 3.
Notes
Restricted to IST majors or minors. Non-majors may enroll with the consent of instructor.
Student Learning Outcomes
1.   Learn how to model business processes.
2.   Learn how to benchmark business processes performance.
3.   Learn how to assess business processes performance.
4.   Learn how to design business process improvements.
5.   Understand the role and potential of IT to support business process management.
6.   Understand the challenges of business process change.
7.   Understand how to support business process change.
8.   Understand different approaches to business process modeling and improvement.
9.   Understand the challenges and risks concerning business process outsourcing.
10.   Learn to use basic business process modeling tools.
11.   Learn to simulate simple business processes and use simulation results in business process analysis.